How Can I Return or Exchange a Product?

If you wish to return or exchange a product you bought from us, please contact us via email, our website or message us in our facebook page first.

Return Policy:

You will need to ship us back the item and we will refund the money via Bkash or issue a Credit Voucher to you once we have received the items and inspected them. The Credit voucher can be used for purchase from our website or Facebook Page.

Please be advised that the items must meet the following conditions before any refund will be issued:

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set
  • Gifts with Purchase and samples must also be returned if it is included in the purchase.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable unless stated otherwise.

**You will need to pay the shipping cost if you decide to return the product because you changed your mind or didn’t like the product after your received them.

**If you receive the wrong product (that usually doesn’t happen but sometimes mistakes happen) or receive a product with manufacturing defect, we will pay the shipping cost.

Exchange Policy:

Please contact us via email, our website or message us in our facebook page first and confirm your new exchange product. We will then ship your exchange product and you can return the original product to same delivery person.

Please be advised that the items must meet the following conditions before any exchange will be approved:

  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set
  • Gifts with Purchase and samples must also be returned if it is included in the original purchase but not included in your exchange product/packages.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable unless stated otherwise.
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